Insights Library

Practical thinking on
operational risk

Straightforward writing on the patterns that hold scaling businesses back, and how to address them. Based on real work with UK engineering and manufacturing businesses.

Most operational risk is not obvious until it starts slowing the business down. These articles cover the patterns that show up most often across growing businesses, and what can be done about them.

Two Years Without a Proper Week Off Is a System Problem, Not a Dedication Problem

Two Years Without a Proper Week Off Is a System Problem, Not a Dedication Problem

Two Years Without a Proper Week Off Is a System Problem, Not a Dedication ProblemMartin Cable
Published on: 10/08/2026

You haven't had a proper week off in two years. That is a system problem. Turn one recurring decision into a written rule and start to take it back.

One Person Runs Your Month-End Close

One Person Runs Your Month-End Close

One Person Runs Your Month-End CloseMartin Cable
Published on: 07/08/2026

One person owns your month-end close. If they are unavailable, the process stops. Here is how to document it and dry-run it this month.

Replace the Verbal Handoff from Sales to Delivery with a Structured Form

Replace the Verbal Handoff from Sales to Delivery with a Structured Form

Replace the Verbal Handoff from Sales to Delivery with a Structured FormMartin Cable
Published on: 06/08/2026

When the handoff from sales to delivery keeps losing key details, converting it to a structured form fixes the problem at source.

Write Down What Your Team Is Authorised to Decide

Write Down What Your Team Is Authorised to Decide

Write Down What Your Team Is Authorised to DecideMartin Cable
Published on: 05/08/2026

When your team keeps waiting for your approval on routine decisions, writing down what they can decide removes you from the loop.

Two Teams, One Task, No Owner

Two Teams, One Task, No Owner

Two Teams, One Task, No OwnerMartin Cable
Published on: 04/08/2026

When two teams disagree about a recurring task's owner, a short "who owns what" session and a written record fixes it permanently.

Map What Your Operations Director Carries Before You Need To

Map What Your Operations Director Carries Before You Need To

Map What Your Operations Director Carries Before You Need ToMartin Cable
Published on: 03/08/2026

When your operations director carries too much and no backup exists, mapping the work reveals the key person risk before it strikes.

From reading to action

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