Straightforward writing on the patterns that hold scaling businesses back, and how to address them. Based on real work with UK engineering and manufacturing businesses.
Most operational risk is not obvious until it starts slowing the business down. These articles cover the patterns that show up most often across growing businesses, and what can be done about them.
Martin CableA decision sat three days because no one knew who owned it. Undefined ownership shows up as delay, not conflict. Here is how to stop it.
Martin CableNaming an owner and setting a date closes the meeting correctly. The fix only holds if the next meeting opens by checking whether the date was met.
Martin CableSame defect, same line, third time this year. The fix works but the standard has not changed. Here is how to close the problem, not just correct it.
Martin CableThree customers chased for updates yesterday. Status is being reacted to, not managed. One step in the right place stops three calls tomorrow.
Martin CableBest operator off and the line gets twitchy? Shadowing transfers habits. Recording captures the system. Here is the fix.
Martin CableYou haven't had a proper week off in two years. That is a system problem. Turn one recurring decision into a written rule and start to take it back.
The free Operational Risk Assessment quiz takes 7 minutes and emails you a personalised report. Then book a free 30-minute Risk Results Explained session to walk through what they mean.
Take the free Risk Assessment →